Channel Partners

MOPS is the perfect 'employee' for your business, effectively taking care of every aspect of broadband provisioning and management through its series of integrated systems and web based interfaces. This time saving tool is the market leader in broadband automation and has been developed by Griffin in close partnership with experts at BT Wholesale.

MOPS has been designed with the Channel in mind; the primary goal to simplify the service provision process through the use of 'Product Packages'. These packages can be created and customised to build a specific offering for your customer including a DSL connection along with additional value-added services like email, web space and pre-configured hardware. Once an order has been placed, MOPS deals with the entire process using a series of rules and triggers to intelligently handle each stage of the order without the need for manual intervention. During this time you and your customers are automatically kept up to date with regular progress reports via email, which can be customised to include your own text and company logo.

Through real-time interaction you can view/change customer information in any of the following systems via MOPS:

• RADIUS
• Email
• Web servers
• DSL orders
• DSL fault diagnostics

With this level of integration MOPS drastically reduces management costs and significantly enhances customer satisfaction.

Griffin's Managed Broadband platform is completely customisable from the web interface to the email alert templates. Even our underlying technology and domains carry our partner's brands. For example the outbound mail server used by your customers would be:

Smtp.yourcompanyname.managedbroadband.co.uk

One of the most fundamental benefits of MOPS is its ability to securely integrate with existing business systems using XML. Through its modular based design MOPS allows you to process information via a series of XML interfaces made available with easy to follow schemas. These can provide such services as an ADSL availability check or order status query. This level of flexibility means you can expand your existing business management systems to incorporate all the features and benefits that MOPS provides with minimal development costs. Full XML schemas and advice are available from the experts in the Griffin development team who are always willing to assist with the integration process.

MOPS provides you with an instant view of your current orders allowing you to generate reports for specific dates while filtering criteria such as type of order and order status. Billing information can be interrogated online or exported into your own in-house billing system.

All Partners receive intensive one-day technical and sales training sessions when they sign up. The technical training day introduces the Partner to broadband, how it works and how it can add value to their portfolio. The training then goes on to explain how to provision and manage multiple broadband lines using MOPS, Griffin's Managed Online Provisioning System. The afternoon sessions concentrate on fault testing, diagnosis and reporting, teaching the Partner what to look for when assessing and fixing faults on broadband lines.