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Griffin is helping resellers improve first-call-clear rates on their broadband help desks by building Knowledge Based Diagnostics (KBD) into their support tools and extending it out to Partners through their self-service portal, MOPS.
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Griffin was one of the UK's first ISPs and launched its free vISP in 1998. Soon after broadband was launched in 1999 Griffin developed a white label managed broadband product for BT Wholesale and adapted this for the channel in 2005.
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Andrew Dickinson, Sales and Marketing Director at Griffin Internet comments that the world of IP connectivity has seen dramatic changes over the last 10 years.
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Griffin Internet, the channel ISP of the year launches LLU Annex M products to the channel.
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Griffin Internet, the channel ISP of the year, launched the second in its Engineered Broadband® family this week.
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Many ISPs were launched in the late 90s, but to launch now takes more nerve. Yet there is another way says John Dawson, Managing Director of Griffin Internet, who aims to make it easy, painless and profitable to become a virtual ISP.
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Griffin Internet may be celebrating a 15th birthday this year but they only really became known in the channel from 2005. Since then their growth and success has been extraordinary.
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Many of us will sadly answer no. We work hard to sell other people's products often with little support or thanks. Griffin Internet, already well known for their focus on technical and marketing training and support, have now introduced the Griffin Academy and incentives programme.
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Griffin Internet, the UK's leading supplier of managed broadband announced a partnership with Tiscali earlier in the year and has now launched a range of LLU services to the channel.
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Griffin launches Virtual Service Provider allowing Partners to split the charge they pay per line into a low tail cost and a separate amount for usage of their base overall.
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