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Griffin completed their core network update this week increasing their network capacity by over 1000%. The significant investment was necessary to support the current demand for Ethernet and future demand for managed applications.
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Griffin announced the latest winners of their Excellence Awards today. The awards take place annually and recognise outstanding achievement in sales, provisioning, marketing, engineering and customer service departments.
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In a recent survey conducted by Swan Independent Research Griffin was named as the single company that comes to mind first as the best channel internet service provider with 23% of the vote. BT was second with 18%.
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Griffin announced today that they have sold, for an undisclosed sum, all of the VOIP services they acquired when they purchased the assets and customer contracts of the Fused Group.
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Griffin is helping resellers improve first-call-clear rates on their broadband help desks by building Knowledge Based Diagnostics (KBD) into their support tools and extending it out to Partners through their self-service portal, MOPS.
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Up until 2005 most resellers simply sold an ISPs branded broadband in return for a once-off commission. It soon became apparent that they were letting competitors into their customer bases and actually broadband could be a lucrative recurring revenue stream for them.
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Known for his sense of adventure Richard Cunningham, Griffin’s Chairman, set off on a quest to drive from Peking to Paris in 36 days, competing in the 4th Peking to Paris vintage car rally.
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Following their announcement last month of the purchase of MBD, a leading managed IT services player, Griffin's new MD, Andrew Dickinson has appointed six new heads of department to take the company forward.
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Griffin acquires Fused Group's Assets and Customer Contracts.
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Following on from successful collaborations earlier in the year with BT and Microsoft, Griffin's technology workshop at Peckforton Castle in Cheshire introduced their strategic partner and the global leader in virtualisation VMware to an invited audience of voice and data resellers.
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