Source: Comms Business March 2010
In the world of IP, new products are being launched
every month and resellers struggle to keep their sales, provisioning and
support staff up to date. Griffin presents a solution with free
lifetime training for all their Partners.
Griffin offers weekly webinars, monthly full day
technical training sessions, onsite technical and sales training as well
as quarterly events covering everything Partners need to know to sell
and support Griffin's current and future products.
Jen Hodges, Customer Services Team Leader at Chess
said, "The Griffin trainer was very knowledgeable and articulate, he
involved everyone in the group and frequently checked understanding and
revisited things if he needed to. You could see that everyone felt
comfortable and asked him questions with ease.
The information communicated was very useful to our roles and was well
worth it!"
Andrew Dickinson, Sales and Marketing Director
commented, "Free unlimited world class training is part of our strategy
to provide resellers with everything they need to sell and support our
products profitably. We have a 99% pass rate and on average technical
reliance on Griffin reduces by around 75% after the course. Partners
also report a halving of call durations on technical support,
significantly reducing their own costs."