Source: Comms Business March 2010
Griffin's Partners simply tick a box and a highly
skilled engineer is dispatched to deliver the appropriate router
anywhere in the UK for a flat fee. The engineer installs the router,
applies any custom configurations and carries out extensive testing.
"We have been very successful in selling Griffin's
high value, high margin MPLS networks but we do not want the expense and
distraction of recruiting a team of engineers to install and test
customer routers on site. Since we have been using Griffin's Intelligent
Install our network solutions have been implemented earlier and with
fewer complaints. This has improved customer satisfaction and increased
revenue."
Tim walker, MD Iconnyx
Andrew Dickinson, Sales and Marketing Director at
Griffin commented, "Intelligent Install is a key part of our philosophy
to provide Partners with everything they need to sell our services from
start to finish. We believe that we are the first channel ISP to offer
white label engineers at a fixed price and so far the feedback from our
Partners has been very encouraging."