Source: Comms Business May 2010
In their latest Partner satisfaction survey Griffin
received a 100% approval rating on being 'trustworthy' and 'a good
company to work with'. Their internal sales team also received 100% on
their ability to meet reseller requirements via phone and email. 100% of
Partners questioned also said that their Partner Manager adds value to
their business. Griffin services scored 97% based on their overall
ability to meet their customer's requirements and their technical
support team scored 94% on the same basis.
At a recent channel event Rob Murdoch of Titan
commented; "The thing about Griffin is that they are honest and nice to
deal with. When you call them up they care about the end users as much
as we do and will help to resolve issues and report back quickly. For
larger deals it is useful to have Griffin pre-sales and account managers
to come with you to put forward solutions face to face and they don't
sell directly so I know they will do everything they can to win the deal
for us."
Andrew Dickinson, Sales and Marketing Director
commented, "We are delighted with the results. You always like to think
you are doing a good job but all that really matters is what your
customers think. I am also pleased to report that despite challenging
market conditions generally in 2009 we grew our revenues again and
continued to invest record amounts in our network and new product
development"