Reliability, good customer service and a good reputation were named as key factors resellers felt that the market leader had. Price and experience came up as the main factors when deciding on a channel service provider.
BT was named best channel MPLS provider with 14% and Griffin was in second place with 8%.
“I think this is the third year in a row that Griffin has topped Swan’s ISP survey and everyone in the company is really pleased. We all try to do our best to serve the UK reseller community and it feels good when our efforts are acknowledged. Private WANs and MPLS in particular are a growth area for us and it is good to see that resellers are starting to pick up on these high margin opportunities. It is even more pleasing to see that after only two years in the market we are perceived to be second behind the market leader – BT.” Andrew Dickinson, MD, Griffin.