Source: Comms Business April 2009
They have been commended for their in-house technical training sessions and external educational seminars. Griffin Partners can become Certified Partners by passing free courses in Provisioning, Diagnostics, Fault Booking, Field Sales and Telesales. They also offer a portal containing marketing templates, giving Partners the tools they need to sell and market their own services.
Griffin Partners are all provided with Partner Managers, Account Managers and Pre-sales Engineers to help them win large deals with high recurring revenues. Partners passing the courses are encouraged to practice their new skills by being involved in sales rallies to kick start broadband campaigns. Sales are monitored on a monthly basis and successful Partners are rewarded with rebates.
In a recent survey 97% of Griffin Partners agreed that their Partner Manager added value to their business.
92% of Partners that expressed an opinion would recommend Griffin to a friend or colleague, Griffin survey Jan 09.
Partners that have attended Griffin technical courses report a halving of call durations on technical support significantly reducing their own costs.
"I attended the MOPS Technical Training session in Pride Park, Derby and found the session to be excellent. Me and my company both benefited from the session. I feel my colleague's calls to [Griffin's 2nd Line] technical support have decreased by around 70% following the session. I thought the training session provided by Griffin was exemplary," commented Mark Donne from Index ebusiness.
- They allow Partners to be set up as ISPs within 5 days
- They do the hard work so Partners can sell voice-ready broadband under their own brand
- They create systems to ensure provisioning is simple and additional staff are not required
- They offer services which give Partners regular, recurring revenue
- They ensure Partners own the IP link so that when true voice and data convergence arrives, business is not lost to competitors
- They offer intensive technical, sales and marketing training
- They offer educational seminars to the market place to educate Partners about additional recurring revenue opportunities
- They don't just 'hand over the keys' to a provisioning system, they help Partners make IP a successful part of your business model
- 21CN - ISDN removal in financial services sector - sell IP lines to retailers, who have a need for IP and a time frame to do it in
- Sell to multi-site businesses, connect with IP and bid for converged communications with IPVPN at the heart