Griffin Internet was one of the UK's first ISPs and
quickly built up a reputation for quality services and excellent
technical support. At the time of the management buy-in, in 2005, the
company was developing its channel proposition but still around half of
their end users were direct Griffin customers.
Since the buy-in the company has implemented a
channel-only white label strategy and has recruited over 400 channel
partners. During that time the direct base has remained loyal to Griffin
but at the time of sale represented less than 5% of Griffin's base of
end users.
"We have achieved remarkable growth since 2005 by
providing the channel with quality white label IP services that are easy
to sell and manage. With the entire company focussed on delivering
quality service and support to the channel it made sense to pass our
direct customers to one of our Partners better geared up to manage SMEs.
Managed by Eurotel these end users will continue to enjoy the benefit
of Griffin's high quality business grade network and enjoy high levels
of customer service," commented John Dawson, Managing Director, Griffin
Internet.
"The legacy direct base will be well looked after by
Eurotel, customers will receive the same high level of service that they
have always had, remaining on the Griffin network, but will be managed
by Eurotel and given access to a larger portfolio of services," said
Nick Williams, CEO, Eurotel.