Our Employees
- Griffin runs quarterly employee satisfaction surveys
- Over 90% of employees regularly recommend Griffin as an employer
- We are committed to training and development internally
- We were accredited with the Investors in People award in 2009
- Two of our senior Partner Managers won Channel Salesperson of the Year in 2009 and
2010
Our Customers
- Griffin has over 600 Partners
- We control thousands of xDSL estates and private networks
- We run regular satisfaction surveys and over 90% of our Partners regularly recommend us
- We were voted ISP of the Year by the channel in 2011, 2010 and 2008
The Industry
- In an independent 'blind' survey Griffin has been named the 'leading ISP to the reseller community' for the last three years
- In the same survey we were second only to BT as the reseller of choice for MPLS VPNs in 2008, 2009 and 2010
Our Values
We have five key values as follows:
- We empathise with our customers and we go the extra mile to satisfy them
- We regularly survey our customers and every suggestion for improvement is acted upon
- We are open and honest and communicate with responsibility
- We understand that you have demanding customers and we supply accurate information as soon as possible
- We are creative and inventive in our constant pursuit of better products and processes
- We do not sell direct however we spend time researching the end user market to ensure we have the right products available to you when your customers demand them
- We respond to opportunities and problems by working together positively and optimistically
- Working closely with our Partners to correct any problem and taking action to ensure
that the problem does not recur
- We get results, we deliver what we commit to and we hold others to account
- Ensuring that in every aspect of our work, each individual is responsible and accountable
for the quality of their work