Network Status Archive

This page contains details of the last 20 network outages that have now been resolved by Griffin Internet engineers.

However, If you are experiencing a problem that is not explained on this page, please contact Griffin Internet Technical Support on 0870 804 0 804 or e-mail to support@griffin.com.

Date	Time	Status	Category	Description
30/04/2008	12:02	RESOLVED	ADSL	NT9 Server Mail Delays The NT9 Mail Server is currently experiencing mail delays. Network Operations are aware of this current issue and are addressing this to full effect. Further updates will be made available by Network Engineers as and when they become available. Griffin apologizes for any inconvenience caused and thanks you for your patience. THIS ISSUE IS NOW RESOLVED.
18/04/2008	13:10	RESOLVED	ADSL	Radius authentication issues We are currently aware of an issue with our radius servers which means any new connections to the internet will fail. We are investigating as our top priority and hope to have a resolution shortly. Please try powering your router down for 10 minutes and powering it back up again intermittanly, you will eventually reconnect without any modification to your settings or interaction with us. Please check this message again if you are still having problems later and if it has been retracted then contact support. We apologise for the inconvenience and thankyou for your patience.
10/04/2008	14:00	RESOLVED	MISC	Telephony System We are currently experiencing problems with our telephony system. This means we are not able to receive or make any calls at this time. Thie issue is currently being investigated by Operations and we hope to have this resolved shortly. Apologies for any inconvenience this may cause.
8/04/2008	09:50	RESOLVED	EMAIL	Linuxweb1 - SMTP/POP3 Incoming and outgoing mail going via Linuxweb1 is currently subject to delays. Operations are currently working on resolving the issue and further updates will be provided as soon as we have them.
28/03/2008	08:30	RESOLVED	EMAIL	POP3-2 Email delay We are currently aware of customers experiencing email delay issues on server pop3-2. This is currently being monitored by Operations and will be resolved soon. Apologies for the inconvenience and thankyou for your patience.
27/03/2008	16:42	RESOLVED	NETWORK	MOPS hardware upgrade The MOPS platform is having a hardware upgrade tonight (27/03/08) at 20.00, whilst this upgrade takes place MOPS will be unavailable. The upgrade is expected to take no more than 8 hours. Service will be restored in the early hours of tomorrow morning.
10/03/2008	09:30	RESOLVED	NETWORK	MOPS - Radius Accounting We are currently aware of performance issues with the MOPS Radius Accounting Tool. Operations are currently investigating this and we will provide further updates as soon as we have them.
29/02/2008	16:33	RESOLVED	EMAIL	POP3-3 Mail We are currently investigating an incident regarding services on pop3-3. Customers using this mail server will not be receiving or able to send email at present. Operations are currently investigating this issue and updates will be provided as soon as possible.
29/02/2008	16:30	RESOLVED	DNS	AUTH DNS Issue Operations are continuing work on resolving a DNS issue at the Leicester Data Centre. Customers are advised to reset their configuration to our load balanced pair 85.189.102.5 and 89.189.39.5, if you require assistance with doing this, please speak to a Technical Support Agent.
27/02/2008	09:30	RESOLVED	NETWORK	MOPS Access We are aware of issues regarding access to the MOPS system. This may also affect access to Fault Updates and Diagnostic Tools. Operations are currently investigating the incident and further updates will be provided as soon as we have them. Thank you for your patience.
22/02/2008	08:00	RESOLVED	EMAIL	Excessive SPAM Attacks on AV Nodes. Griffin are currently experiencing repeated malicious SPAM attacks on the Anti Virus (AV Nodes) this is causing mail to be delayed. Griffin Network Engineers are constantly addressing this issue and working towards a permanent solution. Griffin apologises for any inconvenience caused and is working to resolve this issue as quickly as possible.
22/02/2008	08:00	RESOLVED	EMAIL	Email Delays We are currently experiencing intermittent issues with some of our incoming mail servers. You may be experiencing periodic delays and possibly error messages when trying to receive email and/or access web mail. We are working to resolve this issue as a priority, though if you have a domain hosted with us we may be able to move this to another server. If you wish to have your domain moved then please email hostingsupport@griffin.com. We apologise for the inconvenience and thank you for your patience.
21/02/2008	16:35	RESOLVED	EMAIL	POP3-2 - Email Delays Further to the notification regarding mail delays on POP3-2 yesterday. New mail being sent to accounts on the POP3-2 server should now be received as normal. Operations have commenced reintroducing the remaining mails in batches to the server, customers should start to receive the mails.
18/02/2008	10:00	RESOLVED	EMAIL	POP3-2 and POP3-3 Mail We are currently investigating issues on servers pop3-2 and pop3-3. This is primarily affecting mail services on these servers. Customers are advised that further updates will be provided as soon as they are available.
14/02/2008	12:00	RESOLVED	DNS	Degradation Issues We are currently working to resolve an issue regarding the DNS service. As a result some customers may be experiencing degradation with SMTP Mail, MOPS and Web Browsing. Operations are continuing to work on resolving the issue and further updates will be provided as soon as they are available. Thank you for your patience.
11/02/2008	08:00	PENDING	EMAIL	NEW AV NODE Installation Operations have installed a new AV NODE which will increase the processing power. Once installed and configured, this should relieve the recent mail delay issues experienced by our customers. Thank you for your patience and further updates and any delays related to this work will be made available as and when they occur.
1/02/2008	11:30	RESOLVED	EMAIL	Email Delays We are currently aware of customers experiencing mail delays. This is due to backed up mail from the issues experienced earlier this week. Operations are currently working to accelerate the clearance of the backed up mail and will provide further updates in due course. Thank you for your patience.
28/01/2008	16:55	RESOLVED	EMAIL	SMTP Operations have successfully brought up the SMTP service and full functionality has been restored. Customers may still experience some delays both outbound and inbound as backlogs are removed but should be able to send and receive mail. Thank you for your patience.
21/01/2008	14:24	RESOLVED	HOSTING	Leicester data centre We are currently experiencing issues in our leicester data centre effecting hosting. This may mean that you are unable to access your email and if you have a website hosted with us you may not be able to access or view it. Our networking team are investigating as a priority. We apologise for the inconvenience and thank you for your patience.
17/01/2008	18:22	RESOLVED	EMAIL	Outbound Emails We are currently experiencing issues with our SMTP server and the ability for our customers to send emails. Our network engineers are currently working to rectify the problem. Griffin apologises for any inconvenience caused and is working to resolve this issue as quickly as possible

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