Griffin Internet Network Status News

Leicester Hosted Mail Services - Case Status: RESOLVED

Tue, 02 Jul 2008 09:00:00 GMT

01 July 2008 09:00

We are currently aware of customers having issues with incoming and outgoing mail services hosted at the Leicester Data Centre. Operations are currently investigating and are en route to site. Further updates will be provided as soon as we have them.

Linuxweb2 - Case Status: RESOLVED

Wed, 03 Jun 2008 14:00:00 GMT

25 June 2008 14:00

Operations are currently investigating an issue with Linuxweb2.

This issue is affecting access to web services hosted on this device and the receipt of email to mailboxes allocated to the server.

We will provide further updates as soon as they become available.

DSL Sessions - Case Status: RESOLVED

Tue, 02 Jun 2008 15:05:00 GMT

24 June 2008 15:05

We are currently investigating an issue with DSL connections that has seen a number of sessions drop from the network, customers are advised to disconnect and reconnect their sessions in order to restore connectivity. Operations are investigating the cause of this incident and further updates will be provided as soon as we have them. Thank you for your patience.

MOPS - Degraded Performance - Case Status: RESOLVED

Tue, 02 Jun 2008 14:25:00 GMT

17 June 2008 14:25

We are currently aware that partners may be experiencing degraded performance within MOPS. This is being investigated by Operations and further updates will be provided as soon as we have them.

DBY1/LON1 NTL Link - Case Status: RESOLVED

Wed, 03 Jun 2008 16:00:00 GMT

11 June 2008 16:00

We are currently investigating an issue relating to one of our NTL links between DBY1 and LON1. Operations are in contact with NTL to get this specific link restored. In the meantime customers with hosted mail and MOPS access may experience minor packet loss as traffic takes diverse routes due to this link being unavailable. We will provide further updates as soon as we have them.

Packet Loss - LON3 - Case Status: RESOLVED

Mon, 01 May 2008 13:15:00 GMT

19 May 2008 13:15

We are currently investigating reports of packet loss on routing via LON3. Customers may experience degraded performance as a result. Operations are currently working on this issue and we will provide further updates as soon as we have them.

NT9 Server Mail Delays - Case Status: RESOLVED

Wed, 03 Apr 2008 12:02:00 GMT

30 April 2008 12:02

The NT9 Mail Server is currently experiencing mail delays. Network Operations are aware of this current issue and are addressing this to full effect.

Further updates will be made available by Network Engineers as and when they become available.

Griffin apologizes for any inconvenience caused and thanks you for your patience.

THIS ISSUE IS NOW RESOLVED.

Radius authentication issues - Case Status: RESOLVED

Fri, 05 Apr 2008 13:10:00 GMT

18 April 2008 13:10

We are currently aware of an issue with our radius servers which means any new connections to the internet will fail.

We are investigating as our top priority and hope to have a resolution shortly.

Please try powering your router down for 10 minutes and powering it back up again intermittanly, you will eventually reconnect without any modification to your settings or interaction with us.

Please check this message again if you are still having problems later and if it has been retracted then contact support.

We apologise for the inconvenience and thankyou for your patience.

Telephony System - Case Status: RESOLVED

Thu, 04 Apr 2008 14:00:00 GMT

10 April 2008 14:00

We are currently experiencing problems with our telephony system. This means we are not able to receive or make any calls at this time. Thie issue is currently being investigated by Operations and we hope to have this resolved shortly. Apologies for any inconvenience this may cause.

Linuxweb1 - SMTP/POP3 - Case Status: RESOLVED

Tue, 02 Apr 2008 09:50:00 GMT

08 April 2008 09:50

Incoming and outgoing mail going via Linuxweb1 is currently subject to delays. Operations are currently working on resolving the issue and further updates will be provided as soon as we have them.

POP3-2 Email delay - Case Status: RESOLVED

Fri, 05 Mar 2008 08:30:00 GMT

28 March 2008 08:30

We are currently aware of customers experiencing email delay issues on server pop3-2.
This is currently being monitored by Operations and will be resolved soon.

Apologies for the inconvenience and thankyou for your patience.

MOPS hardware upgrade - Case Status: RESOLVED

Thu, 04 Mar 2008 16:42:00 GMT

27 March 2008 16:42

The MOPS platform is having a hardware upgrade tonight (27/03/08) at 20.00, whilst this upgrade takes place MOPS will be unavailable.

The upgrade is expected to take no more than 8 hours. Service will be restored in the early hours of tomorrow morning.

MOPS - Radius Accounting - Case Status: RESOLVED

Mon, 01 Mar 2008 09:30:00 GMT

10 March 2008 09:30

We are currently aware of performance issues with the MOPS Radius Accounting Tool. Operations are currently investigating this and we will provide further updates as soon as we have them.

AUTH DNS Issue - Case Status: RESOLVED

Fri, 05 Feb 2008 16:30:00 GMT

29 February 2008 16:30

Operations are continuing work on resolving a DNS issue at the Leicester Data Centre. Customers are advised to reset their configuration to our load balanced pair 85.189.102.5 and 89.189.39.5, if you require assistance with doing this, please speak to a Technical Support Agent.

POP3-3 Mail - Case Status: RESOLVED

Fri, 05 Feb 2008 16:33:00 GMT

29 February 2008 16:33

We are currently investigating an incident regarding services on pop3-3. Customers using this mail server will not be receiving or able to send email at present. Operations are currently investigating this issue and updates will be provided as soon as possible.

MOPS Access - Case Status: RESOLVED

Wed, 03 Feb 2008 09:30:00 GMT

27 February 2008 09:30

We are aware of issues regarding access to the MOPS system. This may also affect access to Fault Updates and Diagnostic Tools. Operations are currently investigating the incident and further updates will be provided as soon as we have them. Thank you for your patience.

Excessive SPAM Attacks on AV Nodes. - Case Status: RESOLVED

Fri, 05 Feb 2008 08:00:00 GMT

22 February 2008 08:00

Griffin are currently experiencing repeated malicious SPAM attacks on the Anti Virus (AV Nodes) this is causing mail to be delayed.

Griffin Network Engineers are constantly addressing this issue and working towards a permanent solution.

Griffin apologises for any inconvenience caused and is working to resolve this issue as quickly as possible.

Email Delays - Case Status: RESOLVED

Fri, 05 Feb 2008 08:00:00 GMT

22 February 2008 08:00

We are currently experiencing intermittent issues with some of our incoming mail servers. You may be experiencing periodic delays and possibly error messages when trying to receive email and/or access web mail.

We are working to resolve this issue as a priority, though if you have a domain hosted with us we may be able to move this to another server. If you wish to have your domain moved then please email hostingsupport@griffin.com.

We apologise for the inconvenience and thank you for your patience.

POP3-2 - Email Delays - Case Status: RESOLVED

Thu, 04 Feb 2008 16:35:00 GMT

21 February 2008 16:35

Further to the notification regarding mail delays on POP3-2 yesterday.

New mail being sent to accounts on the POP3-2 server should now be received as normal. Operations have commenced reintroducing the remaining mails in batches to the server, customers should start to receive the mails.

POP3-2 and POP3-3 Mail - Case Status: RESOLVED

Mon, 01 Feb 2008 10:00:00 GMT

18 February 2008 10:00

We are currently investigating issues on servers pop3-2 and pop3-3. This is primarily affecting mail services on these servers. Customers are advised that further updates will be provided as soon as they are available.