News

2006 is fast becoming the year where we see a sizeable increase in the amount of businesses either deploying or contemplating the deployment of a voice over IP (VoIP) solution. Many IT managers across the UK now appreciate and understand the major business benefits that VoIP can deliver but understandably there still exists some concerns.

Perhaps one of the most widespread issues is around dealing with trusted suppliers. For resellers there is a clear opportunity here to allay these types of fears and reassure their customers. IT decision makers within businesses must have 100 per cent confidence in the ability of their VoIP provider and the quality of service that they are able to provide. This means they must have complete faith in the resilience of their provider’s network and in what it can and can’t do.

Resellers should be working with VoIP providers who run their services through an IP network which is uncongested and 100 per cent voice ready. This way they can guarantee their customers a high quality of service (QoS) because unlike a public network VoIP does not have to compete with consumer applications such as music and film downloading.

At Griffin we are working to offer as much support to our VoIP partners as possible so in turn they are then able to guarantee their customers a high level of service. By using a protocol called L2TP (Layer 2 Tunneling) we can offer partners a Private DSL which allow customers to avoid the public internet entirely. In turn this allows users to have much more control over the application used over broadband VPNs.

Many IT Managers are now seriously rethinking their voice and data strategies and considering migrating their existing services. Resellers must therefore be ready and on hand to offer advice and reassurances around fears particularly those around dealing with trusted suppliers and getting quality of service.